Resume

Customer-focused professional with 2 years of experience troubleshooting hardware, software, and network issues. Proven track record of resolving technical problems efficiently while delivering exceptional user support.

Sumary

Nwaiwu Maryann

My role is focused on troubleshooting hardware, software, and network issues. Proven track record of resolving technical problems efficiently while delivering exceptional user support.

  • Lagos Nigeria
  • +234810176655
  • Marykelyn4@gmail.com

Education

BSc & Computer Science

2015 - 2016

Open University Of Nigeria

Focused on Technical Support

Technical Support Institute & Technical Support

2020 - 2022

Lagos Nigeria

CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals

Professional Experience

Technical Support Analyst

2021 - 2022

Freedom Funders

  • Lead in the design, development, and implementation of the graphic, layout, and production communication materials
  • Delegate tasks to the 7 members of the design team and provide counsel on all aspects of the project.
  • Supervise the assessment of all graphic materials in order to ensure quality and accuracy of the design
  • Oversee the efficient use of production project budgets ranging from $2,000 - $25,000

System Support specialist

2017 - 2018

Stepping Stone Advertising, New York, NY

  • Developed numerous marketing programs (logos, brochures,infographics, presentations, and advertisements).
  • Managed up to 5 projects or tasks at a given time while under pressure
  • Recommended and consulted with clients on the most appropriate graphic design
  • Created 4+ design presentations and proposals a month for clients and account managers